Work desk stand:
Work on a wide
range of technologies and communicate in different areas of the sector to
support events, problems and applications. Responsible for answering IT
requests by phone, email, live chat or instant messaging and explaining
solutions in technical and non-technical terms.
Desktop support
job roles:
• Creation and
installation of PCs, telephone systems, wireless networks and peripherals (such
as printers, scanners, mobile phones / smartphones) related to desktop
infrastructure, according to departmental standards
• Provide advice
and guidance to colleagues on events
• Maintain PCs,
networks, telephone systems and margins with routine maintenance
• Identify,
record and resolve technical problems with software applications or network
systems
• Identify
possible system changes and improvements for presentation to senior team
leaders for consideration and implementation.
• Ensure that the
work is done within agreed service levels and in line with departmental
guidelines
• Create,
maintain and disseminate progress reports on senior leadership
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