Field Service Management
is taking the business world by storm. It’s no wonder that recent statistics
predict by 2020 the Field Service Management market will be valued at 3.5
Billion. This will have skyrocketed by 75% from 2010 when the industry first
started. One big challenge that made business owners lose sleep was how to
manually, and seamlessly manage the service team, available fleet,
appointments, customer requests, and dispatch,
which often would not be 100% perfect and would lead to delays,
miscommunication, and customer delivery incompetence.
The main core of a
business is to improve customers experience and over deliver. However, what is
a business that falls short of all this due to poor Field Service Management?
Its future is usually bleak and will fall out soon than later.
Thanks to cloud-based
Field Service Management that had been on the forefront to help businesses meet
their customer needs and increase in profit while they, leaders, put little effort
in managing and can work at the comfort of their phones.
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