Are you a mechanically inclined troubleshooter with technical experience, programming, or hardware repair? As a kid, did you love building with Legos? Do you like to fix your things when it breaks? Our company is looking for a field service engineer for our copy and printing division. In this role, you will work on-site at customer locations to troubleshoot, maintain, and repair printers and copiers. After some job training, you will be able to work on your technical, mechanical and electrical skills every day in new and challenging situations while interacting with a wide variety of people, machines and environments.
service
engineer jobs description
Labor
responsibilities
Assess
hardware and software failures using diagnostic tools and customer feedback.
Disassemble
and reassemble worn or damaged components and consumables to repair or replace
components and consumables
Drive
to customer locations using a personal vehicle, manage your own daily route to
arrive in a timely manner based on the customer’s location and problem, and
keep accurate time and mileage records.
Educate
and train customers on paper and toner replacement, basic problem-solving
skills, and easy solutions (e.g., scratches on copies are often the result of
dirty scanner glass, which can be "fixed" easily without a service
call)
Provide
excellent customer service, listen carefully to customer concerns, and resolve
issues until customer satisfaction
Update
and maintain the assigned machines according to the manufacturer's
specifications
Maintain
parts inventory, personal library of machine manuals, laptops and tools
assigned by the company
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